Chapter 9 Smart Agent ConfigurationSmart Agent Operation102 Application Gateway Administration GuideUnsupported Number Patterns and Dialing ProvisionsSmart Agent does not support the following, either due to numberrecognition or dialing limitations:• Recognition of international numbers that do not begin with +, ++, 00,or another international dial prefix such as 011. This is particularlytrue if the international number length is the same as the country’sarea code plus subscriber number length.• Dialing a private network number as an extension when the phonenumber link is the full number. For example, Smart Agent does notrecognize that 408-678-3300 can be dialed as a local extension of 3300.• Recognition of local numbers that are in a different country code orarea code from the call server associated with the ApplicationGateway.• Recognition of numbers that include alphabetic characters. Forexample: 1-800-HILTONS• Recognition of multiple phone numbers for which only the subscribernumber is repeated. For example:Tel: +20 02 7943194 - 7943195 – 7940658where – separates the three subscriber numbers. In this case,+20 02 7943194 will dial correctly, but the second and third partialnumbers will not.Similarly, in the following number formats, only the first numberlisted will dial correctly:+20 02 7943194 / 95(662) 233-7060, 234-8060+420 412 531164 , 412 531626• Recognition of phone numbers that include non-standard charactersor formatting, such as the following:03-5812-6600(9:00~18:00)+358-(0)9-701 2424, +358-(0)50-566 4527+90 212 347 21 35-36-37-38
