Application Gateway Administration GuideChapter 9 Smart Agent ConfigurationSmart Agent Operation103• Recognition of phone numbers with the following patterns:13035551212 ext.11213035551212, ext.11213035551212 ext 112Any of the following replacements for “ext” also are not supported:“fax”, “tty”, and “P.O.box”.• Recognition of phone numbers that are delimited with a bulletcharacter, if the page is using the ISO-8859-1 encoding and uses the0x95 character instead of the character entity reference for a bullet(•), such as:8 0 0 . 2 5 3 . 2 2 2 4 • 7 0 7 . 9 4 4 . 0 2 2 8This is not an issue in pages that use UTF-8 encoding.Other LimitationsTo make phone numbers in emails dialable, Smart Agent modifies theemail by inserting links. If the modified email is forwarded externally, thepresence of the links might confuse the recipients.Smart Agent Operation with Microsoft Outlook ContactsSmart Agent is integrated with Outlook Contacts through an add-in whichenables users to make a call from the menu that appears when youright-click a phone number, contact name, or email address in OutlookContacts. When the user right-clicks a contact phone number or emailaddress in the Contacts detail view or a contact name in the Contactsfolder view, Smart Agent adds to the right-click menu “Call Using SmartAgent.” (If the user has Smart Tags enabled, the “Call Using Smart Agent”item will be under Additional Actions in the menu.)
