11Network Managers Guide for Symposium TAPI Service Provider for Meridian 1, release 3.0Network call data 131Periphonics IVR system 132Overview of the VPS/is 132Overview of the IPML server 133Networking call data 133Configuring networking call data capabilities 135Call data networking between IVR and Symposium TAPI SP 136Verifying call data networking 136Call data networking between TAPI servers with NACD overflow 140Verifying NACD overflow with TAPI operations 141Call data networking between TAPI service providers without NACD overflow 144Verifying call data networking without NACD 145Troubleshooting IVR and networking features 146No IVR registration message on TAPI server initialization 147No call data message received by TAPI server when a call is transferred from IVRport to ACD queue 148Call data appears in overflow.log file, but does not appear in screen pop to agent148No call data is seen when transferred or conferenced to a remote Successionswitch 149Call data does not appear to agent when a call is transferred using NACDoverflow 150Blind transfer fails between networked Symposium TAPI SPs. 150Call data lost between networked transfers using direct connect. 150Chapter 7Compatibilities and features 153Product compatibilities 153Succession switch compatibility 153Telephone set compatibility 154Desktop PC compatibility 155Microsoft TAPI compatibility 156Windows 2000 service pack compatibility 156Interface device compatibility 157Nortel Networks application compatibility 157Third-party application compatibility 158
