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Nortel TAPI User Manual

Also see for Symposium TAPI Service Provider for Succession 3.0: Reference guide

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Contents
  1. Table Of Contents
  2. Table Of Contents
  3. Table Of Contents
  4. Table Of Contents
  5. Table Of Contents
  6. Table Of Contents
  7. Table Of Contents
  8. Preface
  9. Text conventions
  10. Related publications
  11. Chapter 1 Overview
  12. Target audience
  13. Symposium TAPI SP architecture options
  14. Knowledge worker environment
  15. Networked TAPI and IVR
  16. Microsoft TAPI server and client
  17. License Manager
  18. Basic call control
  19. ACD proxy service
  20. Telephone set control
  21. Auto link recovery feature
  22. Logger application
  23. Feature interactions in a knowledge worker environment
  24. Feature interactions with other software applications
  25. Call data networking requirements
  26. Chapter 2 Installation guidelines
  27. General prerequisites
  28. Required applications
  29. Configuring local area networks
  30. Assigning an IP address for the Succession switch
  31. Primary IP address procedures
  32. Recovery procedure
  33. Installation notes for a knowledge worker environment
  34. Installation notes in a Symposium call center environment
  35. Preparing a Symposium Call Center Server
  36. Configuring an isolated C-LAN for TAPI traffic
  37. Installing Symposium TAPI SP software
  38. Chapter 3 Preparing the TAPI environment
  39. TAPI server domains
  40. Trust relationships between domains
  41. Configuring domains on a Windows 2000 server
  42. Configuring domains on a Windows Server 2003 server
  43. Remote procedure calls and trust relationships
  44. Client user issues
  45. Avoiding basic configuration problems
  46. Configuring a Windows 2000 server for Symposium TAPI
  47. Assigning lines to clients
  48. Configuring a Windows Server 2003 server for Symposium TAPI
  50. Configuring TAPI clients
  51. Chapter 4 Configuration guidelines
  52. Downloading information from the Succession switch
  53. Converting the text file
  54. Configuring the Symposium TAPI SP database
  55. Configuring the provider table
  56. Configuring the Succession Host table
  57. Configuring the trunk table
  58. Configuring the treatments table
  59. Configuring the TN table
  60. Modifying a TN
  61. Deleting a TN/all TNs
  62. Modifying a DN
  63. Deleting a DN
  64. Configuring the network TAPI/IVR table
  65. Adding an IVR remote host address
  66. Modifying an IVR remote host address
  67. Deleting an IVR remote host address
  68. Configuring License Manager
  69. Configuring SAP compliance
  70. Configuring the log styles table
  71. Adding a log style
  72. Editing a log style
  73. Configuring an additional database
  74. Chapter 5 Upgrading Symposium TAPI SP
  75. Performing an Upgrade From an Earlier Release To Symposium TAPI SP 3.0
  76. Performing a full reinstall
  77. Removing an earlier release from a Windows 2000 server
  78. Configuring the latest software release
  79. Verifying the software upgrade
  80. Adding new features or changing the TAPI environment
  81. Chapter 6 Networked TAPI/IVR
  82. IVR-CTI call flow example
  83. LAN configuration
  84. Symposium TAPI SP IVR driver
  85. Network call data
  86. Periphonics IVR system
  87. Overview of the IPML server
  88. Configuring networking call data capabilities
  89. Call data networking between IVR and Symposium TAPI SP
  90. Call data networking between TAPI servers with NACD overflow
  91. Verifying NACD overflow with TAPI operations
  92. Call data networking between TAPI service providers without NACD overflow
  93. Verifying call data networking without NACD
  94. Troubleshooting IVR and networking features
  95. No IVR registration message on TAPI server initialization
  96. No call data message received by TAPI server when a call is transferred from IVR port to ACD queue
  97. No call data is seen when transferred or conferenced to a remote Succession switch
  98. Call data does not appear to agent when a call is transferred using NACD overflow
  99. Compatibilities and features
  100. Telephone set compatibility
  101. Desktop PC compatibility
  102. Microsoft TAPI compatibility
  103. Interface device compatibility
  104. Third-party application compatibility
  105. Enhanced call control
  106. Lines and DNs
  107. Communication
  108. Security
  109. General administration
  110. Chapter 8 Troubleshooting
  111. Running a troubleshooting session
  112. Saving troubleshooting information
  113. TAPIDBM.exe troubleshooting application
  114. Microsoft TAPI browser application
  115. Verifying that telephone sets are configured correctly
  116. Using the TAPI browser for acceptance testing
  117. Creating a 3-party conference call
  118. Windows phone dialer application
  119. Symposium TAPI SP fails to initialize lines
  120. Download from the Succession switch fails
  121. No telephony devices appear in TCMApp
  122. Port conflicts
  123. Microsoft TAPI issues
  124. Meridian Link Services presents no information
  125. Status change messages not delivered
  126. Dropping the original call during consultation transfer
  127. Enhanced ISDN progress messages for outbound calls
  128. Glossary of acronyms
Nortel TAPI User Manual Manual pdf 187 page image
187Network Managers Guide for Symposium TAPI Service Provider for Succession, release 3.0AACDautomatic call distributionANIautomatic number identificationASTassociated setBBDCbackup domain controllerCCDNcontrol destination numberCEDcaller entered dataC-LANcustomer LANCLIDcalling line identificationCPUcentral processing unitCSE1000Communication Server for Enterprise 1000CTIcomputer telephony integrationDDNdirectory numberDNISdialed number identification serviceDNSdomain name serviceEE-LANembedded LANESNelectronic switched networkGGBgigabyteGUIgraphical user interfaceHHDXHost Data ExchangeHLOCHome Location CodeGlossary of acronyms
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