127Network Managers Guide for Symposium TAPI Service Provider for Succession, release 3.0Chapter 6Networked TAPI/IVRWhen you purchase Symposium TAPI Service Provider for Succession, release3.0, you choose between call center and direct connect capabilities. For each ofthese systems, you can choose an additional module that offers interactive voiceresponse (IVR) and networking features. This chapter provides an overview ofthese features but does not provide installation or configuration information forthe necessary engineering procedures. Installation and configuration must becarried out by qualified personnel only.Integrated IVR-CTIThe IVR and networking option available for Symposium TAPI SP enablesintegrated IVR-CTI functionality in a Succession PBX environment. The optionalmodule provides an interface between the TAPI server and either the NortelNetworks Periphonics IVR system, or a third party IVR system.Note: Nortel Networks recommends that you must not attempt tointegrate Symposium TAPI SP with any IVR system unless you are amember of the Nortel Networks developer program and have expertknowledge of the IVR system you are installing.Caution: It is recommended that sensitive data such as PIN numbersshould not be attached to the call without encryption.
