Chapter 1 Overview 27Network Managers Guide for Symposium TAPI Service Provider for Succession, release 3.0Knowledge worker environmentWhere ACD routing is not required you can configure a direct connection fromSymposium TAPI SP to the Succession switch. Symposium TAPI ServiceProvider monitors TAPI ports on the Succession switch and passes informationsuch as ANI/DNIS and CLID to a TAPI-compliant application on the client PC,via the Microsoft TAPI server. The TAPI client presents this information to theagent, for example in the form of a screenpop. This section provides an overviewof an implementation in a knowledge worker environment.In a knowledge worker environment Symposium TAPI SP connects directly to aSuccession switch via a TCP/IP Ethernet connection. (Figure 2)Figure 2 TAPI direct connection architectureWith a direct connection implementation a single Succession switch can support amaximum of sixteen TAPI servers.Line-side T1NortelVoiceProcessingSeries(MPS -VPS/is)Customer LAN (CLAN)Embedded LAN (ELAN)Symposium TAPISP 3.0WorkstationPhonesetCall Center AgentCustomer IPMLServerIVRPSTNSuccessionSuccessionPBXPBXDirect Connect SolutionHostApplicationServer
