128 Chapter 6 Networked TAPI/IVR213346.02To provide integrated IVR-CTI functionality using Symposium TAPI SP yourequire two components: the Symposium TAPI SP IVR driver that is suppliedwith the IVR and networking module, and an IVR system. This section provides abrief description of the Symposium TAPI SP IVR driver and the Periphonics IVRsystem. For information about integrating a third party IVR system withSymposium TAPI SP, refer to the Nortel Networks developer program.IVR-CTI call flow exampleThis section provides a sample call flow that illustrates how caller relatedinformation collected by an IVR system is made available to call center agentsthrough Symposium TAPI SP. Figure 48 shows the events in the sample call flow.Figure 48 IVR-CTI call flow example * - , ! % $ $ ", !.3&4)56'( * * * % , * !
