12213346.02Feature support 158Basic call control 158Enhanced call control 159ACD 160Lines and DNs 161Device controls 161Communication 162Security 163Diagnostic 163General administration 164Succession CSE1000 support 164Remote Office support 164Multiple appearance DN (MADN) feature support 164Chapter 8Troubleshooting 167License Manager troubleshooting applications 167Logger troubleshooting application 167Running a troubleshooting session 168Saving troubleshooting information 169Controlling the size of the active log file 169Printing the log file 169TAPIDBM.exe troubleshooting application 170Running a TAPIDBM troubleshooting session 170Microsoft TAPI browser application 171Verifying default line properties 171Verifying that telephone sets are configured correctly 173Using the TAPI browser for acceptance testing 174Answering an incoming call 174Making a blind transfer of a call 174Creating a 3-party conference call 175Calling from a digital telephone set to DN and ACD sets 175Putting a call on hold and unhold 175Windows phone dialer application 176Common troubleshooting issues 176
