176 Chapter 8 Troubleshooting213346.021 In the middle pane, select a connected. In the left-hand pane, select lineHold.2 To unhold the call, in the middle pane select the onhold call. In the left-handpane, select lineUnHold.Windows phone dialer applicationWindows 2000 and Windows Server 2003 operating systems provide the PhoneDialer application that you can use to verify that Symposium TAPI SP isoperating correctly. To call a line monitored by Symposium TAPI SP, perform thefollowing tasks:1 To run the Phone Dialer,• On Windows 2000, select “Start -> Programs -> Accessories ->Communications -> Phone Dialer” to start the phone dialer application.• On Windows Server 2003, select “Start -> Run” and then type “dialer”.Click OK to run the Phone Dialer.2 Select a line number to control from the drop-down list to display the keypad.3 Dial a known working number that can be answered. A completed callverifies that Symposium TAPI SP is working correctly.Common troubleshooting issuesThis section provides troubleshooting guidelines for a number of common issues.There are simple solutions for some issues. Other issues require that you performa number of procedures in a specific order so that you can isolate the source of theproblem.
