Chapter 8 Troubleshooting 169Network Managers Guide for Symposium TAPI Service Provider for Succession, release 3.04 Select “File -> Clear Overflow File...”. This procedure ensures that you saveinformation from the current troubleshooting session only.5 Start Symposium TAPI SP. The event and error messages that appear in thelogger window are based on the log styles you defined for each feature in thehost database.Saving troubleshooting informationWhen the troubleshooting session is complete, save the information to file byperforming one of the following procedures in the logger window:1 Select “File -> Append Overflow File...”.2 Select “File -> Save As...”. Enter the desired file name and directory path.Controlling the size of the active log fileIn a busy call center, many megabytes of information can be generated in the logfile in less than a minute, which can affect virtual memory availability forSymposium TAPI SP operations. To control the size of the active log file, use therecycle log file option to define a maximum size in megabytes for the log file and/or maximum time. When either of these conditions is met, the logger applicationrenames the log file to the current name with a .bak extension and creates a newlog file to continue the troubleshooting session. However, if these conditions aremet a second time, the logger application repeats the procedure and overwrites thefirst backup file with the second backup file.Printing the log fileYou can print all the text in the log file by selecting “File -> Print”, or by selectingthe print icon located on the toolbar of the logger window. If you want to printonly selected text in the log file, select the text you want to print and then select“File -> Print” or select the print icon on the toolbar.
