Problem solving 265Note: If the protection sheet is not on the reinforcement strip (see situationA in figure 163), there is no mechanical error and you should insert a newtape roll as described in ‘A new tape roll’ on page 232. If this errorfrequently occurs, you should call the Océ service organization (see ‘Otherproblems’ on page 266).5 Remove all tape between the rollers and knives (see figure 164).[164] Removing the tape6 Lead a new trailing edge of tape between the rollers and knives. For moreinformation, see ‘A new tape roll’ on page 232.