Chapter 2: Troubleshooting Your LibraryWorking With TicketsQuantum Scalar i6000 User’s Guide 83• On the Ticket Details dialog box, click FRU Test.Note: The FRU Test button is available only if the ticket’s FRU hasan applicable verification test that you can run.The Verification Tests dialog box appears with the appropriate testalready selected and ready to start.For details about the verification tests and how to run them, seeWorking With Verification Tests on page 622.Closing Tickets Manually close a ticket if all of the following conditions are true:• You have completed the repair page instructions to resolve the issue(for example, replaced a FRU).• You have physically examined the FRU to make sure that the issue isresolved.• The FRU Test button on the Ticket Details dialog box is notavailable. This means that an applicable verification test does notexist.Note: If the FRU Test button is available for a ticket, you shoulduse it to access and run the verification test. You should notmanually close it. The verification test determines whetherthe issue is resolved, and the library automaticallytransitions the ticket to the Verified state if the test passeswithout problems. See Running Verification Tests toDetermine Issue Resolution on page 82.• The issue has been resolved, but the ticket remains in an Open state(for example, when defective media has been replaced in thelibrary).You should manually transition a ticket to the Closed state afterperforming the resolution steps and making sure the issue is resolved.Closing Individual TicketsTo transition a ticket to the Closed state, perform the following steps:
