Chapter 2: Troubleshooting Your LibraryWorking With Tickets52 Quantum Scalar i6000 User’s Guidemore information, see Running Verification Tests to Determine IssueResolution on page 82 and Closing Tickets on page 83.The library reopens tickets that receive failed, degraded, or warningreports within 30 minutes of transitioning to the Closed or Verifiedstate. If a Closed or Verified ticket remains free of failed, degraded, orwarning reports for 30 minutes, the library locks them fromtransitioning back to the Open state. A failed, degraded, or warningreport that is received beyond 30 minutes causes the library to open anew ticket.What do I do if I cannot resolve the issue?Contact Quantum technical support. See Getting More Information orHelp on page xvii. Technical support personnel might ask you to sendthem an electronic copy of the ticket. For instructions, see Mailing,Saving, and Printing Ticket Information on page 80.How do I view the number of tickets that occurred in acertain time range?The Tickets Report lets you see how many tickets occurred in a particulartime period. You can choose to group tickets by subsystem, module, orFRU, and the results can be presented as a rollup summary or as a trendso you can see if the number of issues is increasing or decreasing overtime. Also, the report results can be presented in different chartformats, such as bar graphs or pie charts. For more information, seeGenerating the Tickets Report on page 84.Displaying Ticket Lists The LMC provides three ways to display ticket lists:• By clicking a system status button that indicates a Warning,Degraded, or Failed stateThis option displays a list of open tickets for the associatedsubsystem. See Using System Status Buttons to Display Ticket Listson page 53.• By clicking Tools > TicketsThis option displays the Tickets dialog box from which you canobtain a list of all tickets or a partial list of tickets according to
