Chapter 2: Troubleshooting Your LibraryWorking With Tickets48 Quantum Scalar i6000 User’s Guide• Ticket summary• Ticket details, including status information• Firmware versions, including MCB, RCU, CMB, and drive bricks• Physical library configuration• Library states, such as physical library online or offline, partitionsonline or offline, or robotics varied on or varied off• Time stamps of recent activity• Report summary• Report details for the ticketThe notification also includes a repair page attachment. This pageprovides a problem description and corrective actions you or a customerservice engineer (CSE) can perform. For more information about repairpages, see Viewing Ticket Repair Pages on page 67.Note: A notification e-mail contains helpful information about aticket and how to resolve it. However, the notificationrepresents a condition that existed at a certain time in the past.The notification might not reflect the current situation. Thenotification indicates a specific ticket ID, so you should findand examine that specific ticket in the LMC. The ticket reflectsthe real-time status of the issue. For more information aboutaccessing tickets, see Working With Tickets on page 48.SNMP TRAP Notification The library can be configured for SNMP TRAP receiver addresses whichto send RAS subsystem change event notification and other library eventas discussed in theBasic SNMP Reference Guide for the Scalar i2000/i6000 Library.Working With TicketsTickets are your primary troubleshooting tool when you experienceproblems with the library. A ticket provides details and reports about
