Chapter 2: Troubleshooting Your LibraryWorking With Tickets62 Quantum Scalar i6000 User’s GuideIf you run a verification test and the results are all good, thelibrary automatically transitions the ticket to the Verified state.For more information, see Working With Verification Tests onpage 622.Note: If the library does not have a verification test for theFRU, after you resolve the issue, you must manuallytransition the ticket to the Closed state by using theClose Ticket button. After you close the ticket, thelibrary transitions it to the Verified state if it is able todo so. For more information about manually closing aticket, see Closing Tickets on page 83.• Display report information (see Viewing Ticket Details Reportson page 63)• Display the repair page (see Viewing Ticket Repair Pages onpage 67)Viewing History TicketDetailsTo display the detailed information for a particular history ticket,perform the following steps:1 On the Ticket List dialog box in the FRU History Ticket List area ofthe Details tab, click the appropriate ticket row to highlight it andclick Show.The history ticket details appear in the Ticket # area. However, thelist of tickets in the FRU History Ticket List remains the same aswhat the initial ticket displayed. This list does not change. TheReport and Repair tabs show information that is specific to thehistory ticket, but the Close Ticket and FRU Test buttons at the
