General Care and Troubleshooting WorkCentre ® 5945/5955User Guide 687Understanding FaultsThere are different categories of faults that can occur on your device and different ways in whichthey are identified depending on the type of fault occurring. This section gives an overview of thedifferent types of faults and the way that faults are displayed and recorded.Your device has three fault types.• Hard Down faults• User Clearable faults• Status MessagesWithin each fault type there are subgroups of fault categories relating to the effect the fault has onthe device operation. The fault display generated for each fault depends on the category of thatfault.If rebooting the device does not resolve the problem, use the instructions on this site to identify andsolve the problem. If you still cannot fix the problem, contact the Xerox Support Center for advice.Hard Down FaultsHard Down faults prevent a subsystem, module or component from functioning properly. There arethree categories of Hard Down faults.• Low Level Fault this occurs when a subsystem or module is unable to function correctly. Forexample, if during a stapler job a fault is detected, other features are still functional but thestapler is unavailable.• Failure Fault this is declared when a low level fault causes a major subsystem to functionincorrectly. For example if a fault occurs with the print cartridge causing the print and copyfeatures to become non-functioning.• Fatal Fault this occurs when a system wide failure exists that is unrecoverable. For example apower fault occurs causing the device to be inoperable.Customer Clearable FaultsA Customer Clearable fault is a fault that can be cleared by the user. There are three categories ofCustomer Clearable faults:• Low Level Fault this occurs when a subsystem has detected a customer clearable fault, forexample, when a stapler runs out of staples. The print and copy features are still operable, butthe stapler function is not.• Failure Fault this is declared when a Low Level Fault causes a major subsystem to becomeunavailable. For example, when a paper misfeed is detected, the print and copy functions aremade inoperable until the paper is cleared by the user.• Reset Fault this can be cleared by powering the device off then on again.
