Administrator’s Guide for SIP-T58V/T58A/T56A/CP960 IP Phones444Deleting the Custom Factory Settings FilesYou can delete the user-defined factory configurations via web user interface.Procedure1. From the web user interface, click Settings->Configuration.2. Click Deletein the Import Factory Config field.The web user interface prompts the message “Are you sure delete user-defined factory configuration?”.3. Click OK to delete the custom factory configuration files.The imported custom factory file will be deleted. The phone will be reset to default factory settings after resetting.Packets CaptureYou can capture packet in two ways: capturing the packets via web user interface or using the Ethernet software. Youcan analyze the packet captured for troubleshooting purpose.TopicsCapturing the Packets via Web User InterfaceEthernet Software Capturing ConfigurationCapturing the Packets via Web User InterfaceFor Yealink phones, you can export the packets file to the local system and analyze it.Yealink phones support the following two modes for capturing the packets:l Normal: Export the packets file after stopping capturing.l Enhanced: Export the packets file while capturing.TopicsCapturing the Packets in Normal WayCapturing the Packets in Enhanced WayCapturing the Packets in Enhanced WayProcedure1. From the web user interface, navigate to Settings->Configuration.2. Select Enhanced from the pull-down list of Pcap Type.3. Click Start in the Pcap Feature field to start capturing signal traffic.4. Reproduce the issue to get stack traces.5. Click Stop in the Pcap Feature field to stop capturing.6. Select a location for saving the packets file on your local system while capturing.
