Troubleshooting Methods445NoteThe steps may differ for different web browsers.Capturing the Packets in Normal WayProcedure1. From the web user interface, navigate to Settings->Configuration.2. Select Normal from the pull-down list of Pcap Type.3. Click Start in the Pcap Feature field to start capturing signal traffic.4. Reproduce the issue to get stack traces.5. Click Stop in the Pcap Feature field to stop capturing.6. Click Export to open the file download window, and then save the file to your local system.Ethernet Software Capturing ConfigurationYou can choose to capture the packets using the Ethernet software in two ways:l Receiving data packets from the hub: Connect the Internet port of the IP phone and the PC to the same hub, andthen use Sniffer, Ethereal or Wireshark software to capture the signal traffic.l Receiving data packets from PC port: Connect the Internet port of the IP phone to the Internet and the PC port ofthe IP phone to a PC. Before capturing the signal traffic, make sure the phone can span data packets received fromthe Internet port to the PC port. It is not applicable to CP960 phones.TopicSpan to PC Port ConfigurationSpan to PC Port ConfigurationThe following table lists the parameter you can use to configure span to PC port.Parameter static.network.span_to_pc_port[1] .cfgDescriptionIt enables or disables the phone to span data packets received from the WAN port to the PC port.Note: It works only if “static.network.pc_port.enable” is set to 1 (Auto Negotiation). It is not applicable toCP960 phones.PermittedValues0-Disabled1-Enabled, all data packets from Internet port can be received by PC port.
