V6100 and V7122 User Guide 139Figure 69 Message Log Screen3 Select the messages, copy them and paste them into a text editor such as Notepad.Send this txt file to our Technical Support for diagnosis and troubleshooting.4 To clear the screen of messages, click on the submenu Message Log; the screen iscleared and new messages begin appearing.Do not keep the ‘Message Log’ screen minimized for a prolonged period as aprolonged session may cause the V7122 to overload. As long as the screen isopen (even if minimized), a session is in progress and messages are sent.Closing the screen (and accessing another) stops the messages andterminates the session.Device InformationThe Device Information screen displays specific hardware and software product information.This information can help you to expedite any troubleshooting process. Capture the screenand email it to ‘our’ Technical Support personnel to ensure quick diagnosis and effectivecorrective action. From this screen you can also view and remove any loaded files used bythe V7122 (stored in the RAM).To access the Device Information screen: Open the ‘Device Information’ screen (Status & Diagnostics menu > DeviceInformation); the ‘Device Information’ screen is displayed.
