STEP THREE (United States Owners): BothGeneral Motors and your dealer are committed tomaking sure you are completely satisfied withyour new vehicle. However, if you continueto remain unsatisfied after following the procedureoutlined in Steps One and Two, you should filewith the Better Business Bureau (BBB) Auto LineProgram to enforce your rights.The BBB Auto Line Program is an out of courtprogram administered by the Council of BetterBusiness Bureaus to settle automotive disputesregarding vehicle repairs or the interpretationof the New Vehicle Limited Warranty. Although youmay be required to resort to this informal disputeresolution program prior to filing a court action,use of the program is free of charge and your casewill generally be heard within 40 days. If you donot agree with the decision given in your case, youmay reject it and proceed with any other venuefor relief available to you.You may contact the BBB Auto Line Programusing the toll-free telephone number or write themat the following address:BBB Auto Line ProgramCouncil of Better Business Bureaus, Inc.4200 Wilson BoulevardSuite 800Arlington, VA 22203-1838Telephone: 1-800-955-5100This program is available in all 50 states and theDistrict of Columbia. Eligibility is limited byvehicle age, mileage and other factors. GeneralMotors reserves the right to change eligibilitylimitations and/or discontinue its participation inthis program.475
