STEP THREE (Canadian Owners):General Motors Participation in theMediation/Arbitration ProgramIn the event that you do not feel your concernshave been addressed after the following theprocedure outlined in Steps One and Two.General Motors of Canada Limited wants you tobe aware of its participation in a no-chargemediation/Arbitration program. General Motorsof Canada Limited has committed to bindingarbitration of owner disputes involvingfactory-related vehicle service claims. The programprovides for the review of the facts involved byan impartial third party arbiter, and may include aninformal hearing before the arbiter. The programis designed so that the entire dispute settlementprocess, from the time you file your complaintto the final decision, should be completedin approximately 70 days. We believe our impartialprogram offers advantages over courts in mostjurisdictions because it is informal, quick, and freeof charge.For further information concerning eligibility inthe Canadian Motor Vehicle Arbitration Plan(CAMVAP), call toll-free 1-800-207-0685.Alternatively you may call the General MotorsCustomer Communication Centre, 1-800-263-3777(English), 1-800-263-7854 (French), or you maywrite to the Mediation/Arbitration Program atthe following address. Your inquiry shouldbe accompanied by your Vehicle IdentificationNumber (VIN).Mediation/Arbitration Programc/o Customer Communication CentreGeneral Motors of Canada LimitedMail Code: CA1–163–0051908 Colonel Sam DriveOshawa, Ontario L1H 8P7476
