Troubleshooting Guide 50133Troubleshooting GuideBasic Printer ProblemsSome printer problems can be easily resolved. If a problem occurs with your printer, check each of the following:• The power cable is plugged into the printer and a properly grounded electrical outlet.• The printer is turned on.• The electrical outlet is not turned off at any switch or breaker.• Other electrical equipment plugged into the outlet is working.• All options are properly installed.If you have checked all of the above and still have a problem, turn off the printer, wait for 10 seconds, and then turnon the printer. This often fixes the problem.NOTE: If error messages are displayed on the touch panel or on your computer screen, follow the on-screen instructions toresolve the printer problems. For details about error messages and status codes, see "Understanding Printer Messages."Display ProblemsPrinting ProblemsNOTE: If Panel Lock Control is set to Enable, you need to enter the four-digit password to enter the AdminSettings menu.Problem ActionMenu settings changed from the operatorpanel have no effect.Settings in the software program, the printer driver, or the printer utilities areoverriding the settings made on the operator panel.Problem ActionJob did not print or incorrect charactersprinted.Ensure that the top menu appears on the touch panel before you send a job toprint. Press the (Home) button to return to the top menu.Ensure that the print media is loaded in the printer. Press the (Home)button to return to the top menu.Verify that the printer is using the correct Page Description Language (PDL).Verify that you are using the correct printer driver.Ensure that the correct USB or Ethernet cable is securely connected to the printer.Verify that the correct print media size is selected.If you are using a print spooler, verify that the spooler has not stalled.Print a Demo Page from the Report/List.Ensure that the printer is correctly working.Check the printer's interface from the Admin Settings.Determine the host interface you are using. Print a panel settings report to verifythat the current interface settings are correct.
