Troubleshooting Guide 519Images are skewedTray1/Optional 550-Sheet Feeder Misfeed JamAction Yes No1 Adjust the paper guides properly.Does this solve your problem?The task is complete. Go to action 2.2 Use any of the trays in place of the MPF.Does this solve your problem?The task is complete. Go to action 3.3 Replace the print media with the freshly unpackaged, undamaged one.Does this solve your problem?The task is complete. Contact Dell.Action Yes No1 Ensure that tray1 or the optional 550-sheet feeder is properly inserted.Does this solve your problem?The task is complete. Proceed to the actioncorresponding to thetype of the print mediabeing used:• Thick - 2a• Thin - 2b• Rough Surface - 2cIf using paper otherthan the above, go toaction 2d, 2e.2a Use thick paper that is 216 g/m 2 or less.Does this solve your problem?The task is complete. Go to action 3a.2b Use thin paper that is 60 g/m2 or more.Does this solve your problem?The task is complete. Go to action 3a.2c Load rough surface paper one sheet at a time.Does this solve your problem?The task is complete. Go to action 3b.2d Ensure that the print media is not curled.Does this solve your problem?The task is complete. Go to action 3a.2e Is the print media damp? Go to action 3c. Go to action 3a.3a Fan the print media.Does this solve your problem?The task is complete. Go to action 3b.3b Wipe the retard roller in tray1 or the optional 550-sheet feeder with acloth moistened with water.Does this solve your problem?The task is complete. Go to action 4b.
