520 Troubleshooting GuideMPF Misfeed Jam3c Turn over the print media.Does this solve your problem?The task is complete. Go to action 4a.4a Use print media that is not damp.Does this solve your problem?The task is complete. Go to action 3a.4b Replace the drum cartridge.Does this solve your problem?The task is complete. Contact Dell.Action Yes No1 Ensure that the MPF is properly inserted.Does this solve your problem?The task is complete. Proceed to the actioncorresponding to thetype of the print mediabeing used:• Thick - 2a• Thin - 2b• Rough Surface - 2c• Envelope - 2dIf using paper otherthan the above, go toaction 2e.2a Use thick paper that is 216 g/m 2 or less.Does this solve your problem?The task is complete. Go to action 3a.2b Use thin paper that is 60 g/m2 or more.Does this solve your problem?The task is complete. Go to action 3a.2c Load rough surface paper one sheet at a time.Does this solve your problem?The task is complete. Go to action 3b.2d Ensure that the envelope is properly loaded in the MPF as instructed in"Loading Envelopes in the MPF."Does this solve your problem?The task is complete. Go to action 3c.2e Is the print media damp? Go to action 3d. Go to action 3a.3a Fan the print media.Does this solve your problem?The task is complete. Go to action 3b.3b Wipe the retard roller in the MPF with a cloth moistened with water.Does this solve your problem?The task is complete. Go to action 4b.3c If the envelope is deformed, correct it or use another envelope.Does this solve your problem?The task is complete. Go to action 3a.3d Turn over the print media.Does this solve your problem?The task is complete. Go to action 4a.4a Use print media that is not damp.Does this solve your problem?The task is complete. Go to action 3a.4b Replace the drum cartridge.Does this solve your problem?The task is complete. Contact Dell.Action Yes No
