Troubleshooting Guide 517Wrinkled/Stained paperDamage on the leading edge of paperAction Yes No1 Verify that the correct print media is being used. See "Supported PaperTypes." If not, use the print media recommended for the printer.Does this solve your problem?The task is complete. If printing on anenvelope, go to action2.If printing on printmedia other thanenvelopes, go to action5.2 Ensure that the printer is set to the envelope mode. See "Printing onEnvelopes – Envelope Mode."Does this solve your problem?The task is complete. Go to action 3.3 Check the wrinkle. Is the wrinkle within 30 mm of the four edges of theenvelope?This type of wrinkle isconsidered normal.Your printer is not atfault.Go to action 4.4 Load the envelopes in the MPF properly. For details, see "LoadingEnvelopes in the MPF."Does this solve your problem?The task is complete. Go to action 5.5 Adjust the paper guides properly.Does this solve your problem?The task is complete. Go to action 6.6 Replace the print media with the freshly unpackaged, undamaged one.Does this solve your problem?The task is complete. Contact Dell.Action Yes No1 Adjust the paper guides properly.Does this solve your problem?The task is complete. Go to action 2.
