Troubleshooting Guide 529Scanner Driver/Printer Utility ProblemsOther ProblemsContacting ServiceWhen you call for printer service, be prepared to describe the problem you are experiencing or the error message thatappears.You need to know the model type and Service Tag number of your printer. See the label located inside the front coverof your printer and write down the Service Tag number. For details on the location of the Service Tag, see "ExpressService Code and Service Tag."The printer cannot disconnect from thedevice even when the procedure in"Disconnecting Wi-Fi Direct Network" hasbeen performed.The device may be automatically reconnecting to the printer. Reset the passphrasefor Wi-Fi Direct and disconnect the device. See "Resetting the Passphrase."The network mode of the printer cannot beset to Ad-hoc mode.Ensure that Wi-Fi Direct is set to Disable.Wi-Fi Direct cannot be set to Enable. Ensure that the network mode is set to Infrastructure mode.Ensure that the IP mode is set to a mode other than IPv6.Problem ActionUnable to retrieve the Address Book datafrom the printer on the Address Book Editor.Check that the USB or Ethernet cable is connected properly.Ensure that the printer is turned on.Ensure that the scanner driver is installed on your computer. (The Address BookEditor retrieves the Address Book data via the scanner driver when the printer isconnected using a USB cable.)The TWAIN driver cannot connect to theprinter.Check that the USB or Ethernet cable is connected properly.If using the network connection, check that IP address of the printer is setcorrectly. To check the IP address, see "Scanning Using the TWAIN Driver."Check whether the printer is turned on. If the printer is turned on, reboot it byturning off the printer and then on again.If a scan application is running, close the application once, restart the application,and then try scanning again.The scanner driver has not been registeredon your computer.Install the scanner driver. If the scanner driver is installed, uninstall it and then re-install it again.Problem ActionCondensation has occurred inside theprinter.This usually occurs within several hours after you heat the room in winter. Thisalso occurs when the printer is operating in a location where relative humidityreaches 85% or more. Adjust the humidity or relocate the printer to an appropriateenvironment.A problem has occurred when using the DellDocument Hub.Visit www.dell.com/dochub for information about the Dell Document Hub.Problem Action
