Eaton Powerware Series User Manual

Also see for Powerware Series: Installation and operation manual User guide User guide User guide Installation and operation manual

Contents

TROUBLESHOOTINGEATON BladeUPS® (12 kVA) User's Guide 164201649 Rev 4www.eaton.com/powerquality108Silencing the AlarmBefore silencing an alarm, check the alarm condition and perform the applicable actionto resolve the condition.Press any button on the front panel display to silence the alarm. If the alarm statuschanges, the alarm beeps again, overriding the previous alarm silencing.Service and SupportIf you have any questions or problems with the UPS, call your Local Distributor or theHelp Desk at one of the following telephone numbers and ask for a UPS technicalrepresentative.United States: 1-800-356-5737 or 1-919-870-3149Canada: 1-800-461-9166 ext 260All other countries: Call your local service representativePlease have the following information ready when you call for service: Model number Serial number Firmware version number Date of failure or problem Symptoms of failure or problem Customer return address and contact informationIf repair is required, you will be given a Returned Material Authorization (RMA)Number. This number must appear on the outside of the package and on the Bill OfLading (if applicable). Use the original packaging or request packaging from the HelpDesk or distributor. Units damaged in shipment as a result of improper packaging arenot covered under warranty. A replacement or repair unit will be shipped, freightprepaid for all warrantied units.NOTE For critical applications, immediate replacement may be available. Call the Help Desk for thedealer or distributor nearest you.