v Follow the suggested actions in the order in which they are listed in the Action column until the problemis solved.v See Chapter 3, “Parts listing, System x3200 M2 Types 4367 and 4368,” on page 33 to determine whichcomponents are customer replaceable units (CRU) and which components are field replaceable units(FRU).v If an action step is preceded by “(Trained service technician only),” that step must be performed only by atrained service technician.Error code Description Action5962 DVD drive configuration error. 1. Run the Configuration/Setup Utility program andload the default settings (see “Using theConfiguration/Setup Utility program” on page 16).2. Reseat the following components:a. DVD drive cableb. DVD drivec. System board3. Replace the components listed in step 2 one at atime, in the order shown, restarting the servereach time.00012000 Processor machine check error. 1. (Trained service technician only) Reseat themicroprocessor.2. Replace the following components one at a time,in the order shown, restarting the server eachtime:a. (Trained service technician only)Microprocessorb. (Trained service technician only) Systemboard00019701 Microprocessor 1 failed the built in self-test(BIST). 1. (Trained service technician only) Reseat themicroprocessor.2. Replace the following components one at a time,in the order shown, restarting the server eachtime:a. (Trained service technician only)Microprocessorb. (Trained service technician only) Systemboard01298001 No update data for microprocessor 1. 1. Update the BIOS code again (see “Updating thefirmware” on page 15).2. (Trained service technician only) Reseat themicroprocessor.3. (Trained service technician only) Replace themicroprocessor.01298101 Bad update data for processor 1. 1. Update the BIOS code again (see “Updating thefirmware” on page 15).2. (Trained service technician only) Reseat themicroprocessor.3. (Trained service technician only) Replace themicroprocessor.Chapter 5. Diagnostics 135
