Troubleshooting tablesUse the troubleshooting tables to find solutions to problems that have identifiablesymptoms.If you cannot find the problem in these tables, see “Running the diagnosticprograms” on page 156 for information about testing the server.If you have just added new software or a new optional device and the server is notworking, complete the following steps before you use the troubleshooting tables:1. Check the LEDs on the front panel or the system board (see “Error LEDs” onpage 152).2. Remove the software or device that you just added.3. Run the diagnostic tests to determine whether the server is running correctly.4. Reinstall the new software or new device.CD or DVD drive problemsv Follow the suggested actions in the order in which they are listed in the Action column until the problemis solved.v See Chapter 3, “Parts listing, System x3200 M2 Types 4367 and 4368,” on page 33 to determine whichcomponents are customer replaceable units (CRU) and which components are field replaceable units(FRU).v If an action step is preceded by “(Trained service technician only),” that step must be performed only by atrained service technician.Symptom ActionThe CD or DVD drive is notrecognized. 1. Make sure that:v The channel to which the CD or DVD drive is attached is enabled in theConfiguration/Setup Utility program.v All cables and jumpers are installed correctly.v The signal cable and connector are not damaged and the connector pins arenot bent.v The correct device driver is installed for the CD or DVD drive.2. Run the CD or DVD drive diagnostic programs.3. Reseat the CD or DVD drive cable.4. Replace the following components one at a time, in the order shown, restartingthe server each time:a. CD or DVD drive cableb. CD or DVD drivec. (Trained service technician only) System boardA CD or DVD is not workingcorrectly. 1. Clean the CD or DVD.2. Run the CD or DVD drive diagnostic programs.3. Reseat the CD or DVD drive cable.4. Replace the following components one at a time, in the order shown, restartingthe server each time:a. CD or DVD drive cableb. CD or DVD driveChapter 5. Diagnostics 139
