7–1I F YO U N E E D H E L P 7OverviewYou can expect that your Silentwriter printer willprovide outstanding printed documents. However,occasionally problems do arise. This chapter providesinformation about different resources for informationand technical support, including• How to reach NEC Technical Support by voice, fax,mail, and online for technical assistance• How to obtain NEC service contractsFor more information about technical support see theUser’s Guide.Assistance NearbyOften, the best source for assistance is closer than youthink. Before calling NEC, check out the options below.Help From Within Your CompanyIf your organization is large and has purchased manyNEC printers, the best source of assistance may bewithin your own company. Your company may havedesignated central support personnel that you can go towhen you have any problems or when you needsupplies such as paper or toner cartridges. These centralsupport personnel can then contact the appropriatedealer or NEC support staff.Help From Your DealerThe dealer from whom you purchased your printer isbacked by complete support resources and programswithin NEC. Your dealer can provide you with detailson all available support options.
