H OTS POT GATEWAY308 TroubleshootingCommon ProblemsIf you are having problems, you may find the answers here. An updated version of thislist can be found at: http://www.nomadix.com/techsup.Problem Possible Cause SolutionWhen using the internalAAA login Web server,you cannot communicatewith Authorize.Net.The internal AAA loginserver communicateswith Authorize.Net on aspecified port which is notenabled within thecompany’s firewall.Enable communicationswith Authorize.Net on port1111.When a subscriber who isenabled with DHCP logsonto the system, they arenot assigned an IPaddress.The DHCP relay isenabled with an incorrectIP address for theexternal DHCP server.Check the IP address forthe external DHCPserver. If necessary, testthe communication withthe “ping” command.The DHCP relay isenabled with the correctIP address for theexternal DHCP server,but the DHCP server ismisconfigured.Check the external DHCPserver settings (forexample, is it configuredto a routable class of IPaddresses? Are thereenough IP addressspecified? If you specifieda subnet, is it correct?). Ifyou suspect the subnet,try using 255.255.255.0The DHCP relay isdisabled and the DHCPservice settings in theHSG are misconfigured.Check the internal DHCPservice settings.Subscribers are unable toroute to a domain name,but they can route to anIP address.The DNS server settingsare misconfigured.Check the DNS settings(host, domain, and theprimary, secondary, andtertiary DNS).The DNS server is down. Check with the serviceprovider. Is the DNSserver down?
