Nortel CallPilot Server User Manual Manual pdf 47 page image
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Nortel CallPilot Server User Manual

Also see for 1000 Con?guration guide: BrochureReferenceUser manualOverviewUser guide

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Contents
  1. Table Of Contents
  2. Table Of Contents
  3. Chapter 1 How to get help
  4. Chapter 2 CallPilot and CS 1000 connectivity overview
  5. Reference Documents
  6. Contact Center Voice Services Support
  7. Section A: CallPilot network setup
  8. CallPilot and CS 1000 integration
  9. CS 1000 Media Gateway
  10. Section B: Understanding call routing
  11. Phantom DNs
  12. CallPilot Service Directory Numbers and the SDN Table
  13. How calls are routed
  14. Multimedia channels in the CallPilot server
  15. How multimedia channels are acquired by callers
  16. Chapter 3 Connecting the CallPilot server to the CS
  17. About the MGate card (NTRB18CA)
  18. Installing the MGate card (NTRB18CA)
  19. Replacing an MGate card (NTRB18CA)
  20. Section B: Connecting the CallPilot server to the switch
  21. Connecting MPB16-4 boards to MGate cards (NTRB18CA)
  22. Connecting the MPB96 boards to MGate cards (NTRB18CA)
  23. Chapter 4 Configuring the CS 1000 system
  24. CS 1000 hardware and software requirements
  25. CS 1000 configuration checklist
  26. Provisioning the ELAN subnet
  27. Defining the Message Register for AML message tracing
  28. Defining CallPilot in the customer data block
  29. Nortel CallPilot
  30. NN44200-312 01.02 Standard
  31. Configuring the ACD agent queue
  32. Configuring ACD agents
  33. Enabling the card slots
  34. Defining the default ACD DN
  35. Configuring CDN queues for messaging services
  36. Configuring phantom DNs
  37. Configuring dummy ACD DNs
  38. Provisioning user phonesets
  39. Configuring the route data block for Network Message Service
  40. Saving CS 1000 changes
  41. Chapter 5 Configuring the CallPilot server software
  42. Logging on to Windows 2003 on the CallPilot server
  43. Running the Setup Wizard
  44. Logging on to the CallPilot server with CallPilot Manager
  45. Running the Configuration Wizard
  46. Changing pcAnywhere caller passwords
  47. Setting Remote Desktop Policy on a Server
  48. Configuring CallPilot to operate in a Windows 2000 or 2003 domain
  49. Chapter 6 Testing the CallPilot installation
  50. Testing the connection to the ELAN subnet
  51. Testing the connection to the NNS Subnet
  52. Testing the CallPilot software and channels
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