Defining CallPilot in the customer data block 63During this configuration, you also define how unanswered and busy callsare routed:• Flexible Call Forward (FNAD/FNAN/FNAL) is set on a per customerbasis. Define the call forward DN in the user’s phoneset data.• Call Forward No Answer/Busy (MDID/NDID/MWFB) is set on a percustomer basis. All no answer and busy calls are routed to the flexiblecall forward DN, provided that the called phoneset has the MessageWaiting Allowed (MWA) class of service enabled.Normally, non-Direct Inward Dialing (DID) calls are routed to CallPilot whena no answer or busy condition is encountered. As an option, you can routeDID calls to the attendant’s or user’s Hunt DN.To modify the customer data blockStep Action1 Load overlay 15.2 For each prompt listed below, type the response indicated. Forthose prompts that are not listed, you can accept the default bypressing Enter.Prompt Response DescriptionREQ CHG ChangeTYPE FTR Customer features and optionsCUST xx Customer number (0-99)OPT CPA MCI Call Park Allowed and Message CenterIncluded are enabled for the customer.IDEF YES or NO Internal/External DefinitionSet to YES if the Call Forward by CallType feature (CFCT) is enabled on theCS 1000 system.3 Load overlay 15 again, and then for each prompt listed below, typethe response indicated:Prompt Response DescriptionREQ CHG ChangeTYPE ATT TYPE Attendant consolesNortel CallPilotCommunication Server 1000 and CallPilot Server ConfigurationNN44200-312 01.02 Standard5.0 3 May 2007Copyright © 2007, Nortel Networks.
