8 ContentsConfiguring the ACD agent queue 67Configuring ACD agents 68Enabling the card slots 70Defining the default ACD DN 71Configuring CDN queues for messaging services 72Configuring phantom DNs 73Configuring dummy ACD DNs 77Provisioning user phonesets 78Configuring the route data block for Network Message Service 81Saving CS 1000 changes 82Chapter 5 Configuring the CallPilot server software 83Overview 83Logging on to Windows 2003 on the CallPilot server 84Running the Setup Wizard 85Logging on to the CallPilot server with CallPilot Manager 86Running the Configuration Wizard 91Changing pcAnywhere caller passwords 94Setting Remote Desktop Policy on a Server 95Configuring CallPilot to operate in a Windows 2000 or 2003 domain 97Chapter 6 Testing the CallPilot installation 107Checking that CallPilot is ready to accept calls 107Testing the connection to the ELAN subnet 111Testing the connection to the NNS Subnet 112Verifying that CallPilot can receive calls 112Testing the CallPilot software and channels 113Nortel CallPilotCommunication Server 1000 and CallPilot Server ConfigurationNN44200-312 01.02 Standard5.0 3 May 2007Copyright © 2007, Nortel Networks.
