Nortel CallPilot Server User Manual

Also see for 1000 Con?guration guide: Brochure Reference User manual Overview User guide

Contents

94 Chapter 5 Configuring the CallPilot server softwareIf you configure an STI link on MPB16-4 #2 before configuring both STI linkson MPB16-4 #1, the DS0 channels on MPB16-4 #2 are not functional. As aresult, you experience no voice in the slot that holds the MPB16-4 #2 board.What is next?Your next step will depend on your choice of a remote support tool.• If you are using pcAnywhere, continue to "Changing pcAnywhere callerpasswords" (page 94).Note: pcAnywhere is not supported on the CallPilot 201i system.Continue to "Setting Remote Desktop Policy on a Server" (page 95).• If you are using Remote Desktop Connection, continue to "SettingRemote Desktop Policy on a Server" (page 95).Changing pcAnywhere caller passwordsIntroductionWith pcAnywhere, you can perform advanced administrative tasks on theserver from a remote PC. You can control the server as though you weredirectly connected to the server.pcAnywhere is installed and configured on the server at the factory. Onelicensed copy of pcAnywhere is provided for the server on the CallPilotApplication CD-ROM.To install pcAnywhere on another PC, you must purchase a separatelicense. For instructions on how to install and configure pcAnywhere onanother PC, see the CallPilot Administrator’s Guide (NN44200-601).To change pcAnywhere caller passwordsStep Action1 Stop the pcAnywhere session, if one is running.2 Click Start -> Programs -> Symantec pcAnywhere.Result: The Symantec pcAnywhere window opens.3 Click the Hosts icon in the pcAnywhere section of the SymantecpcAnywhere window.Result: The list of hosts is displayed.4 Right-click the CallPilot Support icon, and then choose Propertiesfrom the pop-up menu.Result: The Host Properties: CallPilot Support dialog box appears.5 Click the Callers tab.Nortel CallPilotCommunication Server 1000 and CallPilot Server ConfigurationNN44200-312 01.02 Standard5.0 3 May 2007Copyright © 2007, Nortel Networks.