- 222 -7. Troubleshooting• Common to Windows and Mac OS X• The message, "Connect to PC failed." is displayed on the screen of the machine.• For Windows ActKey• The message, "Connect to PC failed." is displayed on the screen of the machine.• "Access denied to PC." is displayed on the screen of the machine.E-mail/Internet fax/FaxServer Error CodeError Code Meaning and Solution1 Connection failed. Check the "SMTP Server" setting.2 Connection failed. Check the "SMTP Server Port" setting.3 Authentication failed. "SMTP Auth" is not supported.4 Authentication failed. Logging into "SMTP Auth" failed. Check the login name of the mailserver and the password.5 Authentication failed. Check the "POP Server" setting.6 Authentication failed. Check the "POP Server Port" setting.7 Authentication failed. Logging into "POP" failed. Check the login name of the POP server andthe password.8 SMTP transmission error. Check the network status of cable connection, status, and serverstatus.9 POP transmission error. Check the network status of cable connection, status, and serverstatus.11 SMTP transmission error. Transmission data is too large. Check the mailbox assignment of theSMTP server.12 SMTP transmission error. After waiting, try it again.13 SMTP transmission error. Contact your network administrator.15 Receiving e-mail was cancelled. Cancelled from the SMTP client or the POP server.16 Receiving e-mail was cancelled from users.19 Receiving e-mail was cancelled from users. MIME error. E-mail formats or e-mail attachmentfiles used are not supported.20 Receiving e-mail was cancelled. MIME is not supported. E-mail formats or e-mail attachmentfiles used are not supported.22 Receiving e-mail was cancelled. E-mail attachment file size exceeds the limit (8 MByte). Youcannot print large size files.24 Receiving e-mail was cancelled. Contact your network administrator.Scan To Computer ProblemsPoint to check Solution ReferenceThe IP address on the computerwas changed.Newly register the computer to themachine. Registering the Machine (NewDevice) to a Computer UsingNetwork ConfigurationThe computer is not turned on. Turn the computer on. -The computer is not connected to anetwork.Make sure the network connection. -Point to check Solution ReferenceThe document is not set in theposition specified in Scan Method inActKey.Set the document in the positionspecified in Scan Method in ActKeyor change the setting for ScanMethod.-When Paper Size in ActKey is set to"Auto", an undetectable size ofdocuments are set on the machine.Set the optimal paper size otherthan "Auto" for Paper Size inActKey.-In Windows Firewall setting,Network Configuration is disabled orblocked.Enable Windows Firewall setting inthe following steps.From [Control Panel], click [Systemand Security] > [Allow a programthrough Windows Firewall].Click [Change settings], find[Network Configuration] in [Allowedprograms and features], select thecheck box, and then click [OK].-On the USB-connected computer,Button Settings of ActKey or awarning message is displayed.Close Button Settings of ActKey orthe warning message window.-Point to check Solution ReferenceOn the network computer, ButtonSettings of ActKey or a warningmessage is displayed.Close Button Settings of ActKey orthe warning message window.-
