- 229 -7. Troubleshooting• The received fax is not printed on the appropriate paper.• Junk faxes are received.If problems have occurred in the fax communication, print the Transmit/Receipt Journal andcheck the error codes.Follow the solution to handle the problem.For information on how to print the Transmit/Receipt Journal and to see the report, refer to "Items on Transmit andReceipt Journal Report".Other Problems (Fax)Point to check Solution ReferenceDid you specify any paper type in atray other than [Plain] or [Recycled] in[Media Type]?Specify [Plain] or [Recycled] in[Media Type] for the paper type in thetray.Setting a Print Method for Whena Received Image ExceedsPaper SizePoint to check Solution ReferenceIs [Block Junk Fax] set to [OFF]? Press the (SETTING) buttonon the operator panel and select[Admin Setup] > [Fax Setup] > [OtherSettings] > [Block Junk Fax List] >Set [Setting] to [Mode1].Block Junk FaxFax Error CodesErrorcodeDescription Solution01 Communication was cancelled by user's operation. -02 Reception failed. The destination machine did notreply.Contact the other party and have them check thestatus of their machine.03 Communication was cancelled by user's operation. -11 An error occurred while reading the document. Send again.14 Memory is full. Fax was not received. Check the following and increase the amount ofavailable memory.• Clear an out-of-paper error or a paper jam.• Delete unnecessary images for Secure Receive.• Print the documents received with the confidentialreception.• Delete the documents stored in the bulletin boardbox.19 Delayed sending was cancelled by user's operation. -21 Line error was detected. Contact your dealer.22 Transmission failed. The destination machine didnot reply.Check the following and send again.If the error persists, contact your dealer.• Check that you entered the correct fax number.• Check that the dial type setting (Tone/Pulse) fitsyour phone line.• The line may be busy. Wait a while and sendagain.23 Redialed, but the destination machine did not reply. Check the following and send again.If the error persists, contact your dealer.• Check that you entered the correct fax number.• Check that the dial type setting (Tone/Pulse) fitsyour phone line.• The line may be busy. Wait a while and sendagain.24 The telephone cable may be connected to the TELconnector by accident.Connect the telephone cable to the LINE connector.25 The telephone cable is not connected to the LINEconnector.Connect the telephone cable to the LINE connector.
