|Handbook 145Your fax machine will not poll a remote fax machine.• Call the person at the remote fax machine and make surethat they have loaded documents and set their faxmachine in polling transmission mode.Someone tried to send you a confidential fax butnothing happened.• You must set up a personal (confidential) mailbox beforeanyone can send you a confidential fax. Refer to the“Advanced Operations, Confidential Faxes (SecurityFeature)” section of this handbook.• Make sure the person sending you the fax knows thecorrect mail box number.Your fax machine is connected to a PBX and youcannot dial out.• You must enter your access digit to reach an outside linebefore the telephone number for each number that youdial or program into your machine. Also, your fax machinemust be programmed for PBX operation before it willwork. Refer to the “Setting Basic Features, Connecting toa PBX” section of this handbook.You want to answer an external telephone but yourfax machine always answers first.• If you are using an external telephone, change your faxmachine’s incoming ring response setting (User Function11). Refer to the “Setting Basic Features, User FunctionSettings” section of this handbook.Your received faxes sometimes look distorted.• If the document received is wider or longer than the paperyou have loaded into your paper tray, your fax machineautomatically reduces the length of the document to fit onyour paper.• This type of problem could also be communicationrelated.You are constantly receiving unsolicited advertisingon your fax machine.• Try using User Function 08, Closed Network Function.Refer to the “Setting Basic Features, User FunctionSettings” section of this handbook.
