Item DescriptionWait Time The waiting time. (HH:MM:SS)*3Trunk The incoming trunk group number.Caller ID/CLIP The caller’s number.*1 Unanswered is displayed when the agent did not answer the call if the ICD group distribution method is set to Uniform CallDistribution or Priority Hunting.*2 Displayed only when the ICD group distribution method is set to Uniform Call Distribution or Priority Hunting.*3 The unanswered wait time is displayed when the call was Unanswered and the ICD group distribution method is set to UniformCall Distribution or Priority Hunting.NoteThe displays described in *1–*3 can be changed through system programming. For details, see"11.5.3 PBX Configuration—[3-5-3] Group—Incoming Call Distribution Group—Miscellaneous—Options—Call Log for Built-in ACD Report—ICD Group Unanswered Call Log".3. Reports can be outputted in the following 2 ways.• Export: Click the Export button to output the report to a local PC as a file.• Print: Click the Print button to print the report.4. Click the Close button to close the ACD Report - Call Report screen.PC Programming Manual References11.5.3 PBX Configuration—[3-5-3] Group—Incoming Call Distribution Group—Miscellaneous—Options—Call Log for Built-in ACD Report—ICD Group Unanswered Call LogFeature Guide References2.2.2.10 Supervisory Feature (ACD)Call—Filter Settings—Select GroupFollow the procedure below to select the target group for creating a report.1. Click the Select button.2. Click the ICD group name you want to analyse from the ICD group names displayed on the AvailableGroup for ACD Report window. (Maximum 64 groups displayed)3. Click ==> to move the ICD group you selected in step 2 to the Selected Group for ACD Report window.(Maximum 64 groups)To delete an ICD group from the Selected Group for ACD Report window, click the ICD group name,and then click <==.4. Click OK.Feature Guide References2.2.2.10 Supervisory Feature (ACD)Call—Filter Settings—Select PeriodSpecifies the target period for the report.PC Programming Manual 1798.4.2 Users—ICDG Management—ACD Report
