23.3 UM Configuration—[4-3] ServiceSettings—Custom ServiceA Custom Service allows callers to perform specific functions by pressing dial buttons on their telephones whilelistening to voice guidance (Custom Service Menu). Custom Services allow callers to connect themselves toan extension, mailbox, Mailbox Group, operator, fax machine, etc., without the assistance of an operator. ACustom Service Menu ("Press 1 for Sales, press 2 for Service", etc.) can be recorded by the System Manageror the Message Manager, and can be recorded in several languages if needed. The System Manager cancreate a maximum of 200 Custom Services.Common uses for Custom Services include:– callers press a button to connect themselves with the desired destination– callers press buttons to navigate through a series of other Custom Services before being connected withthe desired destination– callers enter PIN numbers to connect themselves with the desired destination (PIN Call Routing)– callers enter the first few letters of the desired parties (Dial by Name) to connect themselves with the desireddestinationCustom Service BuilderThe Custom Service Builder is a utility that allows the System Administrator to create Custom Services visually.Each Custom Service and its functions can be edited, arranged using a familiar drag-and-drop interface. Thefollowing Custom Service types are available:– Menu & Transfer– Date Control– Time Control– Day Control– PasswordCreating a Custom Service1. Click the desired Custom Service type under Custom Service Type.2. Click on an area within the workspace to the right of the menu to place the Custom Service (it can be movedlater).3. Double-click the Custom Service icon you placed in the grid.4. Edit the parameters in the Custom Service parameters dialogue box.5. Click OK.NoteIf you are using Windows Internet Explorer, and you become unable to create new Custom Services withthe Custom Service Builder, click the browser’s Refresh button.Editing a Custom ServiceCustom Services parameters can be connected to other Custom Services. To connect a parameter to anotherCustom Service, click and hold the parameter’s blue handle, drag it to the desired Custom Service, then releasethe mouse button.You can edit each Custom Service in the following ways.[From the Custom Service List]1. Enter the desired Custom Service number under Quick Search and click Edit Custom Service.2. Edit the parameters in the Custom Service parameters dialogue box.3. Click OK.804 PC Programming Manual23.3 UM Configuration—[4-3] Service Settings—Custom Service
