Samsung OfficeServ ITP-5121D User Manual

Also see for OFFICESERV 500 Series: Service manual System administration guide Quick setup guide Quick setup guide Quick setup guide

Contents

• If you do not answer this recall within a pre-programmed period of time, it willgo to the system operator.CONSULTATION HOLDWhen you are talking on an outside line and it is necessary to consult with anoth-er extension:• Press the TRANSFER button; you will receive transfer dial tone. Your call isplaced on transfer hold.• Dial the extension number.• Consult with the internal party.• Press TRANSFER to return to the outside party or hang up to transfer the call.NOTE: Repeatedly pressing the TRANSFER button will toggle between the outsideparty and internal extension. If necessary you may disconnect either one of theparties by pressing the DROP button.RETRIEVING CALLS HELD ATANOTHER STATIONWhen a line is on hold and it appears on your keyset, press the line button with thered flashing light.When a line is on hold and it does not appear on your keyset, dial 12 plus the linenumber or the extension number of the station that placed the call on hold.NOTE: If the Hot Keypad feature has been turned off, you must first lift the handsetor press the SPEAKER button before you begin dialing.TRANSFERRING CALLSTransfer is used to send any call to another extension in one of two ways. You cando a screened transfer by informing the other extension who is calling or you cando a blind transfer without notification.• While on a call, press the TRANSFER button and dial an extension number orgroup number. Your call is automatically put on transfer hold. ORPress a DSS button or station group button. Your call is automatically put ontransfer hold.• Hang up when you hear ringing (this is an unscreened or blind transfer).ORWait for the called party to answer and advise him/her of the call and hang up.If the transfer is refused, you will be reconnected to the outside line when thecalled station hangs up or you can press TRANSFER to return to the outsideparty. If you wish to send the call to another extension without waiting for the1716CALL PROCESSINGSYSTEM HOLD• When you are connected to any call, press HOLD. The call will flash green atyour keyset. If this call appears on a line button at other keysets, it will flash redat those keysets.• To take the caller off hold, press that button and the green flashing light willgo steady green again. Resume the conversation.NOTE: While on a call, pressing a line button, route button or flashing CALL buttonwill automatically put your first call on hold and connect you to the new call. SeeAutomatic Hold under Customizing Your Keyset.EXCLUSIVE HOLDTo place an outside call on hold at your phone so that other users cannot get it:• Press the HOLD button twice. The call will flash green on your keyset and thisline will show a steady red light on other keysets.• To retrieve the call, press the flashing green line button or press the HOLDbutton a third time.NOTE: Intercom calls will always be placed on exclusive hold.REMOTE HOLDWhen you wish to place a call on hold at another station. Press TRANSFER and adial the station number (or press the appropriate DSS button). Press the HOLDbutton. This will place the call on system hold on an available CALL button or LineButton at the remote station and return you to dial tone.NOTES:1. If the destination station does not have any free CALL buttons or line buttonsyou will hear No More Calls tone and must return to the other party by press-ing the TRANSFER button (or the RETURN soft key in the display).2. Intercom calls cannot be remote held.HOLD RECALLIf you leave a call on hold longer than the hold timer, it will recall your station. Thebutton that the call appears on will have a slow flashing amber light.• When your phone rings, lift the handset or press the SEND button to answerthe recall.