Samsung OfficeServ ITP-5121D User Manual

Also see for OFFICESERV 500 Series: Service manual System administration guide Quick setup guide Quick setup guide Quick setup guide

Contents

first station to hang up, simply press another DSS button. ORPress the CALL button or C.O. line button to return to the outside party andbegin the transfer process again.When you are transferring a call to a keyset set for Voice Announce or AutoAnswer, the transferred call will always ring.NOTES:1. After the inside party answers, you may alternate back and forth between theparties by pressing the TRANSFER button.2. If you receive No More Calls tone, that station has no button available to re-ceive another call. Press TRANSFER to return to the other party.3. You cannot transfer an Intercom call by pressing a DSS button.You must pressthe TRANSFER button and dial the destination extension number.TRANSFER WITH CAMP-ONWhen you are transferring a call to another station and you receive a busy signal,you may camp the call on to this station. Simply hang up when you hear the busysignal. The called party will be alerted that a call is waiting for them.NOTE: If you receive No More Calls tone, that station has no button available toreceive another call. Press TRANSFER to return to the outside caller.TRANSFER TO VOICEMAILThis feature is used to send a call directly to a voice mailbox.Your keyset must havea correctly programmed VT button to accomplish this. To transfer a call directly toa voice mailbox:• While on a call, press the VT button and dial the mailbox number.• Hang up when dialing is completed.CALL WAITINGIf an outside call has been camped-on to your phone or another station hascamped-on to you:• You will hear a tone in the earpiece and the call that is waiting for you(camped-on) will flash. In addition the bottom line of the display will indicatethe number of the station or trunk party camped-on.• Press the flashing button to answer; your other call will go on hold automati-cally if your station has the Automatic Hold feature set. If not, you must press23• If you do not answer this recall within a pre-programmed period of time, it willgo to the system operator.CONSULTATION HOLDWhen you are talking on an outside line and it is necessary to consult with anoth-er extension:• Press the TRANSFER button; you will receive transfer dial tone. Your call isplaced on transfer hold.• Dial the extension number.• Consult with the internal party.• Press TRANSFER to return to the outside party or hang up to transfer the call.NOTE: Repeatedly pressing the TRANSFER button will toggle between the outsideparty and internal extension. If necessary you may disconnect either one of theparties by pressing the DROP button.RETRIEVING CALLS HELD ATANOTHER STATIONWhen a line is on hold and it appears on your keyset, press the line button with thered flashing light.When a line is on hold and it does not appear on your keyset, dial 12 plus the linenumber or the extension number of the station that placed the call on hold.NOTE: If the Hot Keypad feature has been turned off, you must first lift the handsetor press the SPEAKER button before you begin dialing.TRANSFERRING CALLSTransfer is used to send any call to another extension in one of two ways. You cando a screened transfer by informing the other extension who is calling or you cando a blind transfer without notification.• While on a call, press the TRANSFER button and dial an extension number orgroup number. Your call is automatically put on transfer hold. ORPress a DSS button or station group button. Your call is automatically put ontransfer hold.• Hang up when you hear ringing (this is an unscreened or blind transfer).ORWait for the called party to answer and advise him/her of the call and hang up.If the transfer is refused, you will be reconnected to the outside line when thecalled station hangs up or you can press TRANSFER to return to the outsideparty. If you wish to send the call to another extension without waiting for the22