Samsung OfficeServ ITP-5121D User Manual

Also see for OFFICESERV 500 Series: Service manual System administration guide Quick setup guide Quick setup guide Quick setup guide

Contents

CALL WAITINGIf an outside call has been camped-on to your phone or another station iscamped-on to you:• You will receive camp-on tone indicating another call is waiting.• Hookflash and then dial 11 to put the first call on hold.• Hang up and the waiting call will ring.• Lift the handset to answer.• Complete this call by transferring it or hanging up.• Lift the handset and then dial 11 to return to your first call.SETTING UP A CONFERENCEYou may conference five parties (you and four other parties) in any combination ofoutside lines and internal stations in any order.• While you are engaged in a conversation, hookflash, receive transfer toneand dial 46. You will receive conference tone.• Make another call, either intercom or outside.• After the called party answers, hookflash and receive conference tone.• Make another call—OR—hookflash to join all parties.• Repeat as necessary.To drop a party from your conference call:• Hookflash, receive confirmation tone and dial the extension or line numberthat is to be dropped.• Receive conference tone and dial 46 to rejoin the other parties.NOTES: To leave the conference, hang up. Control will be passed to the first inter-nal station that was added. If there are no internal stations and you wish to leaveoutside lines connected together in a trunk to trunk conference, follow the instruc-tions to drop a party and use your extension number. When the parties on the out-side lines hang up, the lines will release automatically, proceeding disconnectsupervision is supplied by the telephone company.FORWARDING YOUR CALLSYou may forward your calls to other stations or groups of stations. When they areprogrammed, Forward All Calls will have priority over Forward Busy and ForwardNo Answer conditions.To clear all call forward conditions set at your station, lift the handset and dial 600.NOTE: It is not necessary to clear call forwarding to change your selection; simplyenter a new forward command.10TRANSFERRING CALLSTransfer is used to send any call to another extension in one of two ways. You canperform a screened transfer by informing the other extension who is calling or youcan perform a blind transfer without notification.• While you are speaking on a call, hookflash to receive transfer dial tone andthen dial an extension number. Your call is automatically put on transferhold.• Hang up when you hear ringing—OR—wait for the party to answer andadvise the party of the call and then hang up. If the transfer is refused, youwill be reconnected to the outside line when the station hangs up or youcan hookflash to return to the outside party.NOTE: After the inside party answers, you may alternate back and forth betweenthe parties by hookflashing.TRANSFER WITH CAMP-ONWhen you are transferring a call to another station and it is busy, you may campthe call on to this station:• While you are speaking on a call, hookflash to receive transfer dial tone andthen dial an extension number. Your call is automatically put on transferhold.• Hang up when you hear a busy signal. The called party will be alerted thata call is waiting.TRANSFER CANCELIf this feature has been activated on your system the Consultation Hold feature willnot work. Instead, when you hookflash to return to the outside party after initiat-ing a transfer, the internal party will be dropped allowing you to transfer the callto another destination. This is especially useful if the party you originally tried totransfer to was busy or did not answer.TRANSFER RECALLAll calls that you have transferred (screened, unscreened and camped-on) willautomatically recall to your station if they are not answered in a pre-programmedperiod of time.9