Samsung OfficeServ ITP-5121D User Manual

Also see for OFFICESERV 500 Series: Service manual System administration guide Quick setup guide Quick setup guide Quick setup guide

Contents

21CALL PROCESSINGSYSTEM HOLD• When you are connected to any call, press HOLD. The call will flash green atyour keyset. If this call appears on a line button at other keysets, it will flash redat those keysets.• To take the caller off hold, press that button and the green flashing light willgo steady green again. Resume the conversation.NOTE: While on a call, pressing a line button, route button or flashing CALL buttonwill automatically put your first call on hold and connect you to the new call. SeeAutomatic Hold under Customizing Your Keyset.EXCLUSIVE HOLDTo place an outside call on hold at your phone so that other users cannot get it:• Press the HOLD button twice. The call will flash green on your keyset and thisline will show a steady red light on other keysets.• To retrieve the call, press the flashing green line button or press the HOLDbutton a third time.NOTE: Intercom calls will always be placed on exclusive hold.REMOTE HOLDWhen you wish to place a call on hold at another station. Press TRANSFER and adial the station number (or press the appropriate DSS button). Press the HOLDbutton. This will place the call on system hold on an available CALL button or LineButton at the remote station and return you to dial tone.NOTES:1. If the destination station does not have any free CALL buttons or line buttonsyou will hear No More Calls tone and must return to the other party by press-ing the TRANSFER button (or the RETURN soft key in the display).2. Intercom calls cannot be remote held.HOLD RECALLIf you leave a call on hold longer than the hold timer, it will recall your station. Thebutton that the call appears on will have a slow flashing amber light.• When your phone rings, lift the handset or press the SEND button to answerthe recall.CALLING YOUR SYSTEM OPERATOR• Dial 0 to call your system operator or group of operators.• If you want to call a specific operator, dial that person’s extension number.NOTE: If the Hot Keypad feature has been turned off, you must first lift the hand-set or press the SPEAKER button before you begin dialing.20