AA-1 TroubleshootingThis chapter provides troubleshooting tips.Troubleshooting the Fiery EX2101Startup diagnostics are described in the Installation and Service Guide for servicetechnicians. If you see any startup error messages on Command WorkStation or if theFiery EX2101 does not reach the Idle state, contact your authorized service/supportcenter.Troubleshooting during Setup from the Control PanelThe following section explains some error and alert messages you may see during Setupthat may not be self-explanatory.Network Setup messagesAfter this Setup screen This message MeansEnable AppleTalk(Network Setup>ProtocolSetup>AppleTalk Setup)No AppleTalk zone found. The Ethernet network cable is not attached to theconnector on the Fiery EX2101, or the network cable isnot plugged into the hub or network. If your AppleTalknetwork has zones, and you want to specify a zone for theFiery EX2101, you must connect the network cable to theFiery EX2101 before performing AppleTalk Setup.This message may also mean that the AppleTalk networkdoes not have zones. Zones are not required for printing tothe Fiery EX2101. Press OK to continue.Protocol Setup or ServiceSetup (Network Setup)You must first enablea network port.Enable at least one network port (Ethernet) in Port Setupbefore beginning Protocol Setup or Service Setup.Appendix A:Troubleshooting
