185IPP TroubleshootingUse the following check list to troubleshoot your network communication problem.Check Physical Media and Network Interface Cards1. Verify that the Device is powered ON.2. Verify that the Device and Workstation are using the correct cabling to communicate over the network.Use category 3 UTP patch (NOT crossover) cable for 10 Base T communications, category 5 UTPpatch (NOT crossover) cable for 10 Base T / 100 Base TX communications, and Token Ring cablingfor Token Ring networks.3. Verify that the cable at both the Device and Workstation is fully plugged into the Network InterfaceCard (NIC). Check the link light, which is typically a green LED, to make sure that it is lit. Typically, butnot always, a second light on the Network Interface Card will be intermittently flashing, indicating thepresence of network traffic. If neither of these lights is lit, there is a problem with the NIC.Print a Configuration Report at the Device and perform these tasks:1. Under the Ethernet Rated Speed data label on the Report, verify that your communications speed iscorrectly set for your network and that you have a MAC address listed. The driver for your NIC worksat the Media Access Control (MAC) layer of the protocol stack. If no MAC address is shown, you haveeither a bad NIC or no NIC at all. Replace or install the Network Interface Card.2. Under the CentreWare Internet Services data label, verify that this feature is Enabled. If it is NOT,enable it following the instructions supplied in the Network Connectivity section of this guide.3. Under the TCP/IP data label, determine the method being used to assign TCP/IP addressing to theDevice. Verify that the IP Address, Subnet Mask, and Gateway addresses are correct for your networkand have NOT changed from their previous settings. Note: The use of DHCP (the DHCP Server) witha short "lease" time can cause the Device to be assigned a new IP Address when it is powered off foran extended period of time. This will interrupt communications with workstations using the "old" IPaddress. If you do not want the IP address to be subject to constant changes, either increase thelease time at the DHCP Server, or use the Static IP Addressing method as described in the TCP/IPProtocol Configuration procedure in the NOS selection section of this guide.4. Under the IPP data label, verify that the IPP Port is Enabled. If it is NOT, enable the port following theprocedure stated in the IPP Configuration topic in the NOS Selection section of this guide.5. Under the IPP data label, verify that IPP is using DNS to resolve Host Names to IP Addresses insupport of IPP printing. If it is NOT, using your workstation's Web browser enter the TCP/IP Addressof the Device in the Address or Location field. Press Enter. Click the Properties tab. Click the plus(+) symbol to the left of Connectivity, then the Protocols file folder and select IPP in the directorytree. Verify that the DNS Enablement Checkbox is checked. If it is NOT checked, check it with yourmouse and click Apply. Reboot the Device with the Reboot Machine button on the Status tab.6. Under the IPP data label, verify that the Port number associated with IPP is 631. This is the portnumber assigned to IPP by the Internet Assigned Numbers Authority. If the number is not 631, set it to631 following the instructions supplied in the Configure IPP procedure in the Internet Services sectionof this guide.
