Cadillac 2011 STS Owner's Manual

Also see for 2011 STS: Brochure Specifications Owner's manual

Black plate (3,1)Cadillac STS Owner Manual - 2011STEP THREE — U.S. Owners: Both General Motorsand your dealer are committed to making sure you arecompletely satisfied with your new vehicle. However,if you continue to remain unsatisfied after following theprocedure outlined in Steps One and Two, you can filewith the Better Business Bureau (BBB) Auto Line ®Program to enforce your rights.The BBB Auto Line Program is an out of court programadministered by the Council of Better Business Bureausto settle automotive disputes regarding vehicle repairsor the interpretation of the New Vehicle LimitedWarranty. Although you may be required to resort to thisinformal dispute resolution program prior to filing a courtaction, use of the program is free of charge and yourcase will generally be heard within 40 days. If you donot agree with the decision given in your case, you mayreject it and proceed with any other venue for reliefavailable to you.You may contact the BBB Auto Line Program using thetoll-free telephone number or write them at the followingaddress:BBB Auto Line ProgramCouncil of Better Business Bureaus, Inc.4200 Wilson BoulevardSuite 800Arlington, VA 22203-1838Telephone: 1-800-955-5100www.dr.bbb.org/goautoThis program is available in all 50 states and the Districtof Columbia. Eligibility is limited by vehicle age, mileageand other factors. General Motors reserves the right tochange eligibility limitations and/or discontinue itsparticipation in this program.8-3