Cadillac 2011 STS Owner's Manual

Also see for 2011 STS: Brochure Specifications Owner's manual

Black plate (16,1)Cadillac STS Owner Manual - 2011Choose a reputable repair facility that uses qualityreplacement parts. See “Collision Parts” earlier in thissection.If the airbag has inflated, see What Will You See Afteran Airbag Inflates? on page 2‑64.Managing the Vehicle Damage RepairProcessIn the event that your vehicle requires damage repairs,GM recommends that you take an active role in itsrepair. If you have a pre-determined repair facility ofchoice, take your vehicle there, or have it towed there.Specify to the facility that any required replacementcollision parts be original equipment parts, either newGenuine GM parts or recycled original GM parts.Remember, recycled parts will not be covered by yourGM vehicle warranty.Insurance pays the bill for the repair, but you must livewith the repair. Depending on your policy limits, yourinsurance company may initially value the repairusing aftermarket parts. Discuss this with your repairprofessional, and insist on Genuine GM parts.Remember, if your vehicle is leased, you may beobligated to have the vehicle repaired with GenuineGM parts, even if your insurance coverage does notpay the full cost.If another party's insurance company is paying forthe repairs, you are not obligated to accept a repairvaluation based on that insurance company's collisionpolicy repair limits, as you have no contractual limitswith that company. In such cases, you can have controlof the repair and parts choices as long as the cost stayswithin reasonable limits.Reporting Safety DefectsReporting Safety Defects to theUnited States GovernmentIf you believe that your vehicle has a defect whichcould cause a crash or could cause injury ordeath, you should immediately inform the NationalHighway Traffic Safety Administration (NHTSA) inaddition to notifying General Motors.If NHTSA receives similar complaints, it may openan investigation, and if it finds that a safety defectexists in a group of vehicles, it may order a recalland remedy campaign. However, NHTSA cannotbecome involved in individual problems betweenyou, your dealer, or General Motors.8-16