Canon Arizona 6100 XTHF Mark II Series User Manual

Configure remote assistanceIntroductionEnable and configure remote assistance to give the service organization access to your system.The service technician is then able to operate your system and provide assistance remotely.Before you beginMake sure you have enabled the Remote Service connection (seeEnable the Remote Serviceconnection on page 209).Procedure1. On the operator panel click on [Settings] →[Remote Service].2. Tick the checkbox [Enable remote assistance]3. In the box next to [Remote assistance session timeout (hours)] fill in the time in hours you wantthe remote assistance session to automatically end.4. Click on [Test remote connection] to check whether the connection was successfully established.NOTE• When you cannot connect remote assistance, contact your local Servicerepresentative.• Since a remote assistance session is established via a point to point connection, onlythis specific system and none of the other systems at your site can be reached.• Disable the remote connection when you want to terminate the connection with theservice organization. Then you are always in control.Configure remote assistance212 Chapter 11 - Troubleshooting