784 Getting HelpProduct InformationIf you need information about additional products available from Dell, or if you would like to place anorder, visit the Dell website at www.dell.com. For the telephone number to call for your region or to speakto a sales specialist, see "Contacting Dell" on page 786.Returning Items for Warranty Repair or CreditPrepare all items being returned, whether for repair or credit, as follows:1. Call Dell to obtain a Return Material Authorization Number, and write it clearly and prominently onthe outside of the box.For the telephone number to call for your region, see "Contacting Dell " on page 786.2. Include a copy of the invoice and a letter describing the reason for the return.3. Include a copy of the Diagnostics Checklist (see "Diagnostics Checklist" on page 785), indicating thetests that you have run and any error messages reported by the Dell Diagnostics.4. Include any accessories that belong with the item(s) being returned (such as power cables, media suchas CDs and diskettes, and guides) if the return is for credit.5. Pack the equipment to be returned in the original (or equivalent) packing materials.You are responsible for paying shipping expenses. You are also responsible for insuring any productreturned, and you assume the risk of loss during shipment to Dell. Collect On Delivery (C.O.D.)packages are not accepted.Returns that are missing any of the preceding requirements will be refused at Dell’s receiving dock andreturned to you.Before You CallNOTE: Have your Express Service Code ready when you call. The code helps Dell’s automated-support telephonesystem direct your call more efficiently.Remember to fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 785). If possible,turn on your computer before you call Dell for assistance and call from a telephone at or near thecomputer. You may be asked to type some commands at the keyboard, relay detailed information duringoperations, or try other troubleshooting steps possible only at the computer itself. Ensure that thecomputer documentation is available.WARNING: Before working inside your switch, follow the safety instructions in the Safety, Environmental, andRegulatory Information that shipped with your system.
